Refund policy
Refund Policy (POD / Print‑on‑Demand)
All products on our store are custom printed and made‑to‑order once your order is placed.
We do not hold inventory, and all items are produced exclusively for you.
1. Returns & Exchanges
We do NOT accept returns, exchanges, or cancellations for:
- Change of mind
- Ordered the wrong size/color
- Do not like the design
- Do not need the item anymore
All sales are final after production.
2. Defective / Damaged / Wrong Items
If your item arrives defective, damaged, with printing errors, or wrong item, please contact us immediately within 7 days of delivery with:
- Order number
- Clear photos of the defect/damage/print issue
We will resend a replacement or issue a full refund at our discretion.
3. Production & Shipping Time
All orders are custom produced.
Please allow our stated production time + shipping time before contacting support.
4. Refunds
Approved refunds will be processed to your original payment method within 5–10 business days after review.
5. Contact
For issues: contact@yanmall.shop