Shipping policy

Shipping Policy

Last Updated: March 23, 2026

This Shipping Policy applies to all print-on-demand (POD) orders fulfilled through Printful on behalf of YanMall, and is incorporated into our full Terms of Service. By placing an order, you agree to the shipping and fulfillment terms outlined below.

1. Order Fulfillment & Production Time

All items are custom printed on demand after order payment is confirmed, with no pre-made inventory. Standard production time is 2–5 business days (excluding weekends and holidays) for most POD products (apparel, accessories, home goods, etc.). Production time may be slightly longer during peak seasons (holidays, sales events) due to high order volume.

Once production is completed, Printful will ship your order directly from the fulfillment center closest to your shipping address, to ensure faster delivery and reduce transit time.

2. Shipping Methods & Estimated Delivery Times

Delivery times are calculated after production is finished, and begin on the shipping date (not the order date). We offer the following shipping options for U.S. and international orders:

U.S. Standard Shipping: 4–7 business days after shipping; most domestic orders arrive within 6–10 business days total (production + shipping).
International Standard Shipping:10–20 business days after shipping, varying by country and customs processing. Delivery times exclude delays caused by customs inspections, local postal services, or unforeseen border hold.

Please note: Estimated delivery times are not guaranteed, and we are not responsible for delays caused by carriers, customs, weather, or other events beyond our control.

3. Shipping Costs

Shipping costs are calculated at checkout based on product type, order weight, quantity, and shipping destination. Exact shipping fees are displayed before you complete payment, with no hidden charges. We may offer free shipping promotions from time to time, as advertised on our website.

4. Order Tracking

Once your order ships, we will send a shipping confirmation email with a unique tracking number to the email address provided at checkout. You can use this number to track your package status via the carrier’s website or our order tracking page. Please allow 24–48 hours for tracking information to update after the shipping label is created.

5. Shipping Address & Delivery Responsibility

You are responsible for providing a complete, accurate, and deliverable shipping address at checkout. We cannot change or update the shipping address once production has started. If an order is returned to us due to an incorrect, incomplete, or undeliverable address provided by you, we will contact you to arrange re-shipping; additional shipping fees will apply for re-delivery.

6. Customs, Duties & Taxes (International Orders)

For international orders outside the U.S., customers are responsible for any applicable import duties, taxes, customs fees, or brokerage charges imposed by the destination country. These fees are not included in the product or shipping price at checkout, and must be paid by the recipient to clear customs. We are not liable for refused delivery due to unpaid customs fees.

7. Lost or Stolen Packages

If your tracking shows your package is lost in transit or marked delivered but not received, please contact us within 7 days of the expected delivery date with your order number and tracking details. We will work with Printful and the carrier to investigate the issue. Replacement or refund will be issued at our sole discretion after the carrier’s investigation is completed.